Shipping policy

SHIPPING POLICY

Orders are processed and shipped Monday through Friday (except for statutory holidays). Orders are usually shipped within 2 to 3 business days from the order receipt date. Orders placed on the weekend and statutory holidays are processed and played the next business day.

 

Please allow up 4 to 9 business days for your order to be delivered with express shipping, and 7 to 12 business days for regular shipping. Must be specified during checkout before 12:00 PM Eastern Standard Time to ensure same-day processing. Please note: orders may not ship to post office boxes depending on different areas.

Tracking information via an email confirmation will be provided once the shipping label is generated.

All orders require a signature as proof of delivery. If there is no answer at the door at the time, the delivery agent will leave a Delivery Notice Card that directs the addressee to the designated location to pick up the ordered item.

 NOTE: The customer is responsible for all additional fees including but not limited to: taxes, duties, and fees associated with customs clearance of the goods.

 

UNCONFIRMED SHIPPING ADDRESS

Due to identity theft and credit card fraud, PayPal will warn us that the ‘ship to’ address is not confirmed (generally because it is not the same as the billing address). This warning raises a flag indicating that there is a risk associated with this transaction. It is our obligation to verify your address information via an email request before we are able to process the order. 

If we receive an order with an “Unconfirmed” shipping address, the order will be put on hold and an email will be sent to you. The order will only be released when we receive an email response with the requested confirmation.